We take complaints very seriously at our practices and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our procedures for NHS and Private patients are based on these objectives:
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
When a complaint is received a Complaints Log is initiated. The Complaints Manager will then gather full details from the complainant. If a clinical complaint, a full investigation will be made by the clinician with assistance from their Defence Union.
| Date issued: | March 2024 |
| Date for review: | March 2025 |